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How do I return a product?
To process your return, it is absolutely necessary that you send us the following items along with the goods:
- the completed return form
- a completed withdrawal form
back to us.
You can find the return form in the package with your ordered goods. Alternatively, you can download a blank form here:
A sample withdrawal form can be found here for PDF download:
If you do not have access to a printer, please copy the content of the withdrawal form, complete the marked fields, and send us the text via email to [email protected].
Please package the goods carefully and return them to us, preferably in the original box. Include the filled-out return form and the completed withdrawal form with your return.
Where can I get the return label for returns to Butch?
If you have a return for Butch and want to use a DHL return label for free return shipping, please follow the link below.
Note: This return portal may only be used for returns of orders made at the Butch online store.
If goods from other online stores are returned to Butch through this portal, we accept no liability. Furthermore, we will charge for costs incurred by Butch due to unauthorized use of the return portal, such as shipping costs for outbound and return shipping as well as processing fees.
A return label (to print) or a QR code (paperless) for a free return to Butch can be found here:
The link leads to an external service page of our service partner DHL, where you can request your return label and QR code.
After filling out the form, DHL will send an automatically generated message to your email address that includes the return label as a PDF file and the QR code.
Please affix the return label on the outside of the package. Make sure that no previous address labels or barcodes are visible. If you prefer the paperless version, save the QR code on your smartphone, show the code at a DHL shop, and they will create a return label for you, along with a receipt.
Please keep this receipt safe until you receive confirmation from us that we have received your return.
Who bears the cost of the return?
Through the link to our service partner DHL, we offer you free return shipping within Germany. You will receive a return label or QR code via the DHL form, which allows you to send the return shipment to us free of charge. If you return the goods via another shipping service, you will bear the costs of the return shipment.
To which address should I send my return?
Please send the package to
Butch Zentrallager - Retoure -
Bahnhofstr. 6
95195 Röslau
Germany
What is the return deadline?
Butch grants you an additional 16-day return right beyond the statutory 14-day withdrawal period, which means a return right of 30 days.
Will I receive a confirmation for the receipt of my return?
You will receive a confirmation email from Butch when the return has arrived and been registered. If you do not receive a confirmation, please contact us by phone at +49 9238 9909790 or at [email protected].
How will I receive the refund?
For the refund, we will use the same payment method you used for the purchase. If you paid by advance payment, please provide your bank details in the section provided on the return form.
Right of withdrawal
The legally required withdrawal instructions can be found in our shop on the homepage in the footer under "Information" or simply follow this link.
Any more questions?
No problem! Please contact us
• by phone at +49 9238 9909790
• by email at [email protected] or
• through our contact form on the website
